Artificial Intelligence
Conversational AI & Customer Experience Summit Returns To Jakarta, Indonesia For Its 3rd Annual
Updated on Thu, Mar 19, 2026
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As organizations across Southeast Asia accelerate digital transformation, conversational AI is becoming a cornerstone of modern customer experience strategies. The summit will serve as a platform for leaders across industries to discuss how AI-driven conversations are transforming customer interactions, operational efficiency, and personalization at scale.
The event will feature keynotes, panel discussions, and expert-led sessions from senior executives, technology leaders, and CX strategists from sectors including banking, telecommunications, e-commerce, travel, and technology. Topics will cover the practical implementation of conversational AI, multilingual AI for diverse markets, AI-powered automation, voice and chat innovations, and strategies for building human-centered digital experiences.
The Conversational AI & Customer Experience Summit Jakarta 2026 will provide attendees with opportunities to gain actionable insights, discover cutting-edge technologies, and network with decision-makers shaping the future of customer experience in the region.
The event will bring together CX leaders, AI strategists, digital transformation heads, product leaders, and technology providers, creating a collaborative environment to exchange ideas, share case studies, and explore real-world applications of conversational AI.
The summit is organized by Conversational Tech Summit, a global platform dedicated to advancing conversations around AI-driven customer engagement and intelligent automation.
Event Details:
- Name: Conversational AI & Customer Experience Summit Indonesia
- Date: 15th July, 2026
- Location: Jakarta, Indonesia
- Edition: 3rd Annual
- Event website: https://conversationaltechsummitasia.com/id/
First published on Thu, Mar 19, 2026
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