Top 5 IT Service Management Software Of 2022

Do you remember how Nala in The Jungle King nurtured and protected the lion family from Scar and his friends until Simba returned? We’re sure you do! You might also remember when Nala judiciously fought Scar with all her might - but what does it have to do with the IT Service Management Software, you may ask? Well, like Nala, IT Service Management (ITSM) Software entails a strategic approach to design, deliver, manage and improve a business’s operations by fighting IT issues! In totality, it includes all the procedures that support information technology services through its entire lifecycle, from service management to incident management and from change management to asset management.

An IT Service Management Software increases operational efficiency by optimizing the lifecycle of IT assets. It also improves employee productivity, decreases expenditures on upscaling and helps tackle upcoming IT crises. Now that you know how an IT Service Management Software helps companies, let's check out the top 5 IT Service Management (ITSM) Software Of 2022!

Top 5 IT Service Management Software Of 2022

ITSM Software streamline activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT service operation. The software helps in compiling all of them in one place. Having said that, ITSM Software goes beyond resolving day-to-day concerns and helps in streamlining the processes along with bringing in actionable insights for the organizations to help the entire decision-making process.

So, what's the hold-up? Get ready as we bring you the top leaders in the category of ITSM Software. One secret though - they are in random order... pick and choose only what you like!
 

ServiceNow	Zendesk	Freshservice
Jira	SolarWinds Service Desk

 

Tool 1:  ServiceNow

ServiceNow is an American technology firm founded in 2003 and is headquartered in Santa Clara, California, United States. ServiceNow was on the list of the world's most innovative companies compiled by Forbes in 2018. The company serves the likes of Accenture, Adidas, GE Digital, G-Cloud, etc.!


Forrester Research surveyed a couple of businesses that started using ServiceNow and observed that the companies registered a whopping $3 million in efficiency savings over three years. ServiceNow is a cloud-based ITSM Software that creates automated workflows and enables enterprise-level organizations to improve overall organizational efficiency when it comes to IT services. It is capable of unifying all the business functions, right from the HR to the sales and operations. It can also handle service catalog of requests, incidents, changes and problems, if at all. It entails a wide array of services like IT service desk support, asset provisioning and management, device lifecycle management, identity management and software licensing.

Hence, it's true that ServiceNow is redefining the future of IT related work by building state-of-the-art workflows that deliver great customer experiences!

Tool 2: Zendesk

Zendesk is a service-based CRM company that builds sales, support and customer engagement software to forge incredible customer relationships. Zendesk serves over 160,000 customers across a host of industries in over 30 languages and has offices all across the globe and is headquartered in San Francisco. Frost & Sullivan recognizes Zendesk with the 2021 Latin America Customer Value Leadership Award to be able to scale up to the needs of customer experience service delivery, including customer support, sales, open customer relationship management (CRM) platform, also application marketplace.


Zendesk believes in a customer-first ideology and that every company, regardless of its size, has the right to offer innovative and powerful customer experiences. With Zendesk’s ITSM tool, businesses can streamline and simplify workflows, extend their team’s bandwidth, while improving the delivery of IT service management through a dedicated IT help desk. The software helps create a ticket for each IT issue, such that all issues are accessible through a central location. Moreover, it enables employees to connect with IT help desks through phone or text or email. #DoWeAskNeedMore

Since Zendesk is primarily a customer service firm, their ITSM Software supports ticketing and helps you track, prioritize and solve tickets with speed and efficiency. It also offers round-the-clock IT support which helps in raising the customer experience by a few notches.

Tool 3: Freshservice

Next on in the list is Freshservice. Founded in 2010, in San Francisco Bay Area offers a software which enables organizations to offer support through emails, chat and social media platforms. Freshservice has won three prestigious awards in 2018 by FinancesOnline namely - 2018 Supreme Software, 2018 Best Customer Service also 2018 Expert's Choice for best practices to adapt quickly to the circumstances, improve reliability and prevent any issues. Freshservice serves over 40000 businesses around the world which includes Honda, Cisco, 3M etc.


Freshservice has an intuitive and easy-to-use UI that helps in tracking and assessing the performance of your IT services holistically through analytics. It also enables building analytical visualizations and generating reports from scratch that helps in making an informed decision. With Freshservice, you can automate mundane and repetitive IT tasks that take much of your teams' time and build powerful workflows that boost productivity.

Wait, did you think that was all? This ITSM Software also helps create out-of-the-box-connectors using API configurations, as well as SDKs (Software Development Kits) to scale IT infrastructure and services independently. #TheMoreTheMerrier
 

Tool 4: Jira

Trusted by giants like Spotify, Airbnb, eBay and 65000+ organizations worldwide, Jira is touted to be a market leader in the IT service management industry. It is also known for its bug tracking functionality which was developed by the Atlassian. The best feature about Jira is that it caters to teams of all sizes and across all functions – so, if you're working in marketing, HR or operations, Jira has got you covered. Forrester Wave has also recognized Altassian as a Leader in Enterprise Service Management in 2021.


Jira is your ideal bet if you are looking to build an agile IT team. Since this ITSM Software equips your IT professionals with the tools such as Kanban boards and scrums, making it easier to organize tasks and manage multiple teams, besides tracking bugs, scaling up as per unique needs and resolving IT related issues. It also gives IT managers a bird's eye view of all the incidents, responses to requests and contextual information to help your team members prioritize the critical risks and incidents they should solve first.

Jira is a no-brainer for organizations looking to use an agile methodology to manage their IT services using request management, asset management, problem management and configuration management. Along with it, this software can integrate with thousands of enterprise applications like Slack, Zoom, GitHub, Zendesk.
 

Tool 5: SolarWinds Service Desk

SolarWinds Service Desk was started in 1989 and is headquartered in Austin, Texas. It has a whopping 300,000+ clients in 190 countries, including 498 of the Fortune 500. How cool is that! The company has been recognised by top industry leaders, IT professionals and customers for its IT operations management products. In the 2021 Best in Biz Awards, the SolarWinds was awarded the Best Enterprise Software Product of the Year!


If you're looking for bespoke ITSM Software, look no further than SolarWinds. It equips your team to handle e all situations. Besides, we highly recommend using SolarWinds for asset management, cataloging and service fulfilment. SolarWinds Service Desk helps build integrated business processes by acting as the focal point for problem management, service requests and configuration changes.

Wait, there’s more. SolarWinds Service Desk also improves IT processes, monitors current trends and helps in identifying gaps. Overall, it equips an organization to run smoothly using a problem resolution mechanism. This tool can also be integrated with over 200 cloud applications including OneLogin, Azure Active Directory, Microsoft SCCM, etc.

Conclusion

Simply put, ITSM solutions provide countless advantages to businesses. It will only continue to add value as IT technologies mature and need more tools to be automated and streamlined. With improved operational efficiencies, businesses will see increased staff productivity, reduced risk and higher customer satisfaction. IT Service Management Software will take organizations from “functional” to “exceptional.”